When you and your pet arrive at our animal hospital in a medical emergency, a specially trained licensed veterinary technician will assess your pet’s condition and ask for a brief summary of the illness or injury that brought you to us. Your pet will then be taken to the treatment area where an emergency doctor will make a quick assessment.
All of our patients are evaluated and treated by triage. Through this process, our Emergency Service objectively decides which patients should be treated first based on how severe their illness or injury is. Patients with critical or life-threatening conditions are given top priority.
While your pet is under the care of our emergency service, he or she will be cared for by a team of veterinary professionals that includes:
We work hard to provide prompt care, but non-critical patients may experience a wait. Your wait time would depend on several factors:
After your pet has been seen by a veterinarian, you will likely need to wait for test results or further treatment.
Your veterinary care team will discuss your pet’s discharge plan with you. Specific instructions for follow-up care will be provided in writing along with any needed prescriptions and/or medications. Your family veterinarian will receive a copy of your pet’s medical record. You’ll also receive a bill for services rendered at the time of discharge, and payment is due at that time.
We know an emergency visit can be stressful and it’s easy to overlook things, so before you leave our hospital, please make sure you have:
We want you to feel that your pet received excellent care so that you have confidence in our hospital and are comfortable recommending us to others. If you have any concerns at any time, please ask to speak to a client advocate. This is a team member who’s specially trained to listen to your concerns and, just as importantly, empowered to address them.
If you have any questions after you go home, we’re here to help. You can call us at any time, day or night, and any day of the year, at (914) 704-3400.
Routine Health Care & Emergency Services