As pet owners, we know how stressful a hospital stay can be for animals and their humans. That’s why we strive to ensure a comfortable, seamless experience and take every step possible to reduce strain and worry.
Before Your Appointment
- Ask your family veterinarian to send us your pet’s medical record. This will help facilitate a proper diagnosis and effective treatment plan. Email it to email@example.com or fax it to (914) 704-3401.
- Bring personal identification for accurate client registration.
- Arrive on time, but if you’re running late call us at 914-704-3400.
Upon Your Arrival
- Have your pet on a leash or in a secure carrier for safety purposes.
- Please note we have separate waiting rooms for dogs and cats to reduce stress.
- Some pets may undergo the initial examination without their owners present for safety reasons and to permit staff to focus solely on the patient’s medical needs.
- We’re unable to store or take responsibility for personal belongings such as leashes, carriers, beds, etc., so please take these items with you when you leave.
Visiting Your Pet in the Hospital
Visiting can be important during a hospital stay. But some pets may become distressed at seeing their owners. Keep this in mind when thinking about whether to visit. It’s best not to visit right after a procedure and during recovery from anesthesia as this can be a confusing and disorienting time for patients. We’ll be happy to speak with you on the phone to give you updates during the recovery period.
Please call ahead to let us know you’ll be visiting and so we can confirm with the doctor that it’s medically appropriate. Visitors to the ICU must be accompanied by a staff member. Minors must be accompanied by an adult. To improve the patient visiting experience, we’ve dedicated a comfortable, private, custom-designed room for you to spend quality time with your pet. If you have any questions about visitation, don’t hesitate to call us and we’ll do our best to accommodate your needs.
During Your Pet’s Hospital Stay
At our 24/7 emergency, critical care and specialty hospital, an emergency veterinarian is always on duty. During a hospital stay, your pet will be monitored around the clock by our support staff of licensed veterinary technicians and assistants. Patient examinations and rounds (when staff doctors collaborate regarding your pet’s health status) occur throughout the day. Our specialists and emergency doctors confer across disciplines and update each other every day on your pet’s progress and treatment plan.
To help reduce patient anxiety, we have separate in-patient hospital wards for dogs and cats.
The veterinarian in charge of your pet’s care will contact you with an update by 12:00 P.M. after morning rounds have been completed. A licensed veterinary technician on your pet’s care team will update you if the doctor is unavailable. After this initial phone call, you may call throughout the day for status checks. We will contact you immediately if there’s a change in your pet’s health status.
Our doctors will collaborate with your primary care veterinarian to discuss your pet’s condition and ongoing treatment plan. Copies of your pet’s medical record will be made available to your primary care veterinarian to help ensure a seamless transition and the best long-term care.
We’ll keep you informed of hospital costs and provide detailed written instructions on home care following hospital discharge. A doctor or technician will review the instructions with you.